Privacy Policy & Terms

This policy applies to all information collected or submitted on Cascable’s website and our apps.

Information We Collect

Our Website

We use cookies on the site. We also store information pertaining to the usage of the site — for example, we may log your IP address and general information about your browser or device.

Our Apps

We collect anonymous usage data about our apps. Any information that may be unique to your devices is hashed before it leaves your device so we can’t see it.

Specifically, we collect:

This anonymous usage data is stored by a third party in accordance with this privacy policy, and is retained indefinitely. We use the data to help make decisions when working on updates to our apps - for example:

Detailed usage data is only used for internal informational purposes in the manner described above. In some cases, we may share very basic anonymous statistics with outside parties or publicly, such as how many people use a particular camera model with Cascable.

Purchasing Our Apps

Cascable for iOS and Cascable Transfer for Mac

These apps are sold using the Apple App Store, purchases from which are subject to Apple’s privacy policy. We do not receive any information from Apple about your purchase, other than in anonymised statistics. If you choose to send feedback to us from within our apps, information about your purchases may be attached to that feedback. This will contain some anonymous information about your purchases (the date they were made, what you purchased, etc), but will never contain anything related to payments or payment data.

Cascable Pro Webcam

Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all of our Cascable Pro Webcam orders. Paddle handles customer service enquiries regarding billing, and handles returns.

As part of the purchase process, we will receive your email address and a small amount of anonymous information regarding your purchase, such as the payment method and an anonymised identifier. We do not receive any personal billing information such as your physical address, phone number, or credit card details. We will only send you marketing information if you opt-in to receive such information during checkout.

Refunds

All of our apps come with built-in free trials, and we encourage you to download them and try them out to make sure they fit your needs and work with your equipment before purchasing.

However, we want our customers to be happy with their purchases. Our refund policy depends on which app you bought:

Cascable for iOS and Cascable Transfer are sold on the Apple App Store and are subject to Apple’s refund policies, which vary by region. To discuss a refund, visit Apple’s Billing Support page and click "Request a Refund".

Cascable Pro Webcam has a 30 day refund policy. If you are unhappy with your purchase, deactivate Cascable Pro Webcam on the computer(s) you are using it on, then contact us using the button at the bottom right of this page within 30 days of your purchase to apply for a refund.

Information Handling

We don’t share any personal information with third parties except if necessary to operate our apps or services. For example, if you sign up for our mailing list and we use a third party mailing list service, we’ll need to give them your email address. We will always exercise extreme caution when dealing with your information.

We may disclose your information in response to subpoenas, court orders, or other legal requirements; to exercise our legal rights or defend against legal claims; to investigate, prevent, or take action regarding illegal activities, suspected fraud or abuse, violations of our policies; or to protect our rights and property.

In the future, we may sell to, buy, merge with, or partner with other businesses. If such a situation occurs, user information may be among the transferred assets.

Security

All data submissions (such as forms on our website) are transmitted using industry-standard SSL encryption. This can be verified by looking for the padlock icon in your browser. The SSL certificate should be issued with a common name (CN) of cascable.se.

Accessing Your Information

If you are subscribed any mailing list of ours, you will be able to unsubscribe at any time by clicking a link at the bottom of each email received.

To request deletion of your personal data, contact customer support using the button at the bottom right of this page and we’ll help you out. We’ll need any email addresses you used to sign up to mailing lists or purchase our products. Please be aware that if you’ve purchased a product from us, deleting your information will mean we won’t be able to assist with license and registration problems in the future.

By using our site or apps, you consent to our privacy policy and terms.

Contacting Us

If you have questions regarding this privacy policy, please contact us using the button at the bottom right of this page.

Changes

If we decide to change our privacy policy, we’ll post the changes on this page and update the modification date below. A full change history for our privacy policy can be found here.

Our privacy policy was last changed on May 22, 2020.